At Humari Dawai, customer satisfaction is our top priority. We are committed to ensuring that our customers have a smooth shopping experience with us. Please read our Return & Refund Policy carefully to understand your rights and responsibilities when purchasing skincare and homeopathy products from our website.
Returns
We accept returns under the following conditions:
- Eligibility for Return:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be initiated within 7 days from the date of delivery.
- Items that are damaged, opened, or missing parts due to reasons not related to our error are not eligible for return.
- Non-returnable Items:
- Products that have been opened or used.
- Perishable goods, including certain homeopathy products with a short shelf life.
- Products that are explicitly marked as non-returnable on the product page.
Process for Returning Products
- Contact Us: Email us at iartechcore2@gmail.com or call our customer support at 7607666111 with your order details and reason for return.
- Return Approval: Once your return is approved, you will receive detailed instructions on how and where to send the item.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item, unless the product was received damaged or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds:
- If you haven’t received a refund yet, please check your bank account or contact your credit card company. Processing time may vary between banks.
- If you still have not received your refund after this, please contact us at iartechcore2@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at iartechcore2@gmail.com with proof of the defect/damage.
Cancellation Policy
You can cancel your order before it is shipped by contacting our customer support at [Phone Number]. Once the order is shipped, it cannot be canceled, and you will need to follow the return process.
Contact Us
For any questions regarding returns, refunds, or cancellations, feel free to reach out at:
- Email: iartechcore2@gmail.com
- Phone: 7607666111